Instacart shoppers are continuing to hold the grocery startup accountable with their latest set of actions. Kicking off next Monday, Instacart shoppers plan to take one action per day, for six days in protest of Instacart.
“We’re still just trying to get this one tiny thing: double the default tip percentage,” Instacart shopper and protest organizer Sarah (pseudonym) told TechCrunch. “We’ve tried endlessly to get them to raise the base guarantee pay. But we feel like, fine, at least give us the higher default tip.”
Instacart currently suggests a default tip of 5% but workers want Instacart to increase it to 10%. Next week, Instacart shoppers plan to take a number of actions. including filing a complaint with the U.S. Department of Labor as well as filing a wage claim.
Sarah, who has been an Instacart shopper for four years in California, says shoppers have become furious because it’s clear Instacart does not respect them.
“We’re trying to continuously show them that we do have power,” Sarah said. “I believe this protest of seven days is going to be the most powerful thing we’ve ever done because it has the ability to really fuck them up.”
The full schedule is as follows:
- December 16: File complaint with the U.S. Department of Labor, asking the department to audit Instacart’s previous practice of misappropriating tips
- December 17: Contact federal legislators and ask them to hold Instacart accountable to minimum wage laws and more
- December 18: File a wage claim regarding Instacart’s classification of shoppers as 1099 independent contractors
- December 19: Hand-deliver binders, filled with a letter and personal notes from workers, to CEOs of six partner stores. Workers want partner stores to help ensure minimum standards and earnings.
- December 20: Contact the Occupational Safety and Health Administration regarding how Instacart shoppers sometimes have to fulfill heavy orders, which can lead to injuries on the job.
- December 21: Contact state legislators
This comes after Instacart shoppers organized a nationwide protest where they went on strike for 72 hours in demand of a better tip and fee structure. Following that protest, Instacart got rid of the $3 quality bonus.
“When we did the walk-off, that required people to take off several days from work,” Sarah said. “We don’t want people to miss out on money so we’re doing something that will take less time.”
So far, more than 300 workers have signed up to participate in the seven days of action. This upcoming action follows years’ worth of protesting. Back in 2016, Instacart removed the option to tip in favor of guaranteeing its workers higher delivery commissions. About a month later, following pressure from its workers, the company reintroduced tipping. Then, in April 2018, Instacart began suggesting a 5% default tip and reduced its service fee from a 10% waivable fee to a 5% fixed fee.
Instacart has previously said it’s committed to providing its shoppers with an earnings structure that offers upfront pay and guaranteed minimums.
“We respect the voices of all shoppers and take the feedback of our community very seriously,” an Instacart spokesperson previously said in a statement. “We will continue to listen and engage with shoppers to improve their experience.”
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