Google may be bringing this great Pixel-exclusive feature to non-Pixel phones

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Credit: Edgar Cervantes / Android Authority

• Google Labs has added a ‘Talk to a live representative’ experiment that lets Google Assistant hold on customer service calls for you.
• The feature appears to be the equivalent of ‘Hold for me’ on Pixel phones.
• If rolled out, it could bring the ability to avoid waiting on hold to a wider range of smartphone users.

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Google introduced the ‘Hold for me’ feature on Pixel phones back in 2020, letting Google Assistant hold for you on those frustrating customer service lines until a real person picks up. There’s now evidence emerging that an equivalent may soon be available on non-Pixel phones.

X user Sterling (@GreenShades9) spotted that Google Labs has added a ‘Talk to a live representative’ experiment. According to the source, the feature appears when you search for a customer service number for certain companies. It offers the user the option to request a call, which actually means Google Assistant will call the number for you and then wait on hold until a customer service representative comes on the line.

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