Google reverses course, says it won’t keep phones with non-OEM parts

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Published on June 04, 2024 Category: , , , , ,
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Credit: Ryan Haines / Android Authority
  • Google says that it will not keep a device sent in for repair, regardless if it has unauthorized parts or not.
  • The company says that it will send the device back to the customer or work with them on next steps.
  • The tech giant plans to update its terms and conditions.

Yesterday, we reported on a concerning issue in Google’s service and repair terms and conditions. In the document, it says Google will keep the Android device you sent in for repair if it contains non-Google-authorized parts. Google is now reversing course on that stipulation.

Currently, Google’s service and repair terms and conditions state it will keep your device if a non-OEM part is found. This rule has been in effect since July 19, 2023, according to the page. But it looks like Google plans to update its terms and conditions soon to clarify its position.



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