Google sunsets another service, this time impacting businesses

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Credit: Edgar Cervantes / Android Authority

• Google is shutting down its Business Profile chat feature on July 31, 2024.
• Customers won’t be able to start new chats after July 15, but ongoing conversations can continue until July 31.
• Businesses can download their chat and call history through Google Takeout before the deadline.

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Google is bidding farewell to yet another of its services, this time to Google Business Messaging. This decision marks the end of an often overlooked messaging service integrated into Google Maps and Search, adding another tombstone to Google’s growing graveyard of abandoned products. (h/t: Search Engine Land)

The service, known somewhat interchangeably as “Google Business Messaging” and “Google Business Profile Chat,” allowed customers to initiate conversations with businesses directly through their Google Maps or Search listings. This provided a convenient channel for customer service inquiries and other interactions.

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