Metro by T-Mobile whistleblower raises concerns of deceptive sales practices

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Credit: Edgar Cervantes / Android Authority

• Metro by T-Mobile stores are reportedly under pressure to slam customers by adding unwanted features to their accounts.
• These stores are pressured to sell accessories like cases, chargers, and insurance to meet sales targets.
• T-Mobile faced similar allegations in July, with reports of deceptive sales practices in their main stores as well.

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T-Mobile is once again facing accusations of shady sales tactics, which are now spilling over into its Metro by T-Mobile stores. Back in July, PhoneArena interviewed an anonymous T-Mobile expert who claimed that unrealistic employee metrics were driving some reps to add lines and features to customer accounts without their consent. A Reddit user even reported being forced to buy a bundle of accessories just to purchase an iPhone.

T-Mobile was quick to issue a statement denying these claims, but now, just six months later, PhoneArena has uncovered evidence suggesting the problem is even more widespread than initially thought.

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